Terms & Conditions For Sales of Products and Parts
1. All prices are subjected to change without prior notice. 2. We reserve the right to correct typographical and printing errors. 3. We reserve the right to correct prices or calculation errors. 4. We reserve the right not to proceed with any order where we feel that it
will put us, the recipient, or any other party in a vulnerable position
either financially or for any other justifiable reason. We will contact
every customer placing an order to notify them of the cancellation providing
a viable contact Email address has been given. We may not be prepared to
incur extra expense, other than to use Email to cancel such an order.
We trust that for the majority of orders it will not be necessary to even
consider cancellation but this will be done should the need arise.
CANCELLATION POLICY
All orders are electronically processed and forwarded to the warehouse
immediately after the order is confirmed therefore, the window of
opportunity to cancel an order is limited. Orders must be canceled BEFORE
you receive the Payment accepted Email. No orders can be canceled online.
When order is received, we immediately process for shipment. If an item is
not in stock and item has to be ordered from the manufacturer, we cannot
cancel most orders. In the case we can cancel the order, you may still be
responsible for shipping costs as well as handling fees. All orders placed
from Friday after 5PM EST to Monday 9AM EST can only be canceled under
special circumstances the following business day (at the discretion of the
order processing manager), as orders are processed over the weekend for
shipment.
WARRANTY COVERAGE
Merchandise covered by a manufacturer's warranty is sold with the warranty
by the manufacturer extended to the purchases. Other than applicable
manufacturer's warranties, or as otherwise provided in these Terms &
Conditions, there are no warranties, express or implied for any of our
products, and we specifically disclaim any warranty of merchantability. A
refund or an exchange of a defective product will be processed only if it is
accompanied by the original sales invoice. All items must be in their
original condition and must not be damaged upon return. The warranty is
limited only to the original purchaser and is non-transferable.
Under NO circumstances will our liability exceed the amount of the original
sale. Products damaged as a result of abuse, misuse, improper repairs or
maintenance, improper installation, alteration, or modification will not be
covered by the warranty. The warranty does not cover airfreight charges,
labor expenses, or expenses resulting from errors. Our liability does not
cover lost or stolen packages mailed back by the customer containing the
items being claimed under warranty. Because the customer is the shipper,
he/she is the only one who can file any lost claim with the shipping
company. Therefore, the claim must be coordinated and processed through the
shipping company by the customer.
RETURN PROCEDURE
We will accept authorized returns within 7 calendar days of the purchase
date. Authorized returns must be in the complete and original packaging. All
authorized returns must be in their original condition, include all
components
Return shipping is the responsibility of the buyer. We will not reimburse
any return shipping charges incurred. All returned items must have the RA
(Return Authorization) number written outside the shipping box prior to
return. The RA Numbers can be obtained by calling or by sending an email to
our Customer Service. Returned items without the RA numbers will not be
accepted. All returns must be packaged properly. Please make sure to check
if there are any special packaging instructions to ensure that no shipping
damage will occur. We will not be t responsible for damaged returns
resulting from improper packaging. Hazardous items cannot be returned.
In order to obtain a Return Authorization (RA) number, complete this form.
Provide your order number, name, email address, phone number, and the item
number you wish to return, along with a detailed explanation. RA numbers
together with the return shipping instructions will be sent through email in
2-3 business days after receipt of the fully completed form. No returns will
be accepted without an RA number.
RESTOCKING FEE
A minimum of 25% restocking fee may be charged on all returns that are not
the direct result of our error. The restocking fee may be greater depending
upon the item and it's respective manufacturer's restocking fees.
REFUNDS
Refunds for returns or cores normally process and credit within 30 days from
the date we receive your return at the warehouse. Once we receive the core
or part, we forward it to the manufacturer for approval. The manufacturer
will then approve the return. Once the return has been approved and
processed, the refund will be credited to the credit card you used to buy
the merchandise. You will receive a "credit approved" Email the day you are
credited. Please be aware that your bank may take 4-7 business days to post
the credit to your account or credit card. If you do not receive a credit
after 30 days, please Email our returns department and we will respond to
you immediately.
